Lactationconsultant IBCLC

A lactationconsultant IBCLC is a certified health professional who focuses specifically on the needs and concerns of breastfeeding mothers and their infants. Her task is to provide information, knowledge, and expertise that empower parents to prevent, recognize, and resolve breastfeeding problems. The professional group has existed since 1985, and currently, there are approximately 28,105 lactation consultants IBCLC worldwide, spread across 102 countries. Click here for the professional profile.

Privacy Protocol

Introduction

As a client, it is important to know how the lactation consultant IBCLC handles personal data.

Privacy

The Dutch legislator has established the Personal Data Protection Act (WBP) to protect privacy and personal data. Under this law, an organization/practice that works with personal data has certain duties, and the person whose data is involved has certain rights. In addition to this general law, specific rules for privacy in healthcare apply, as stated in the Medical Treatment Agreement Act (WGBO). Click here for the Privacy Protocol.

General Terms and Conditions

General Terms and Conditions NVL

General terms and conditions Baby & Breastfeeding

1. Baby & Breastfeeding usually contacts the client the same day, at the latest within 24 hours.
2. By agreeing to our general terms and conditions, the client gives permission for activities to carry out a treatment agreement.
3. Consultations by email or phone have limitations. For expert advice, it may be necessary for us to invite the client for an in-person or practice consultation.
4. Current rates are listed on www.babyenborstvoeding.nl.
5. Incurred parking costs during the consultation by the lactation consultant are the responsibility of the client.
6. Parking costs are registered via EasyPark.
7. Travel expenses are charged at €0.30 per kilometer after 30 kilometers.
8. If a consultation is canceled within 24 hours before the start of the consultation, a fee of €30.00 will be charged.
9. Due to weather conditions, such as code orange or red, it may happen that a consultation appointment is canceled and rescheduled by Baby & Breastfeeding.
10. Within 1 month after the end of the care, the client receives an invoice by email with an iDeal payment link.
11. The payment term for clients is 2 weeks.
12. If the outstanding amount is not paid on time, a reminder will be sent by email, post, and/or SMS.
13. If payment is still not made, a reminder will be sent by email, post, and/or SMS.
14. If payment of this reminder is not made immediately, a collection agency will be engaged.
15. If payment of the invoice is a problem, it is highly appreciated to contact Baby & Borstvoeding as soon as possible.
16. Any collection and other legal costs related to non-compliance with the obligations regarding the invoice are borne by the client.
17. Payments are made to account number NL06 RABO0147863546 with the invoice number specified.
18. The lactation consultant aims for the best possible care for mother and child and adheres to the applicable “Scope of Practice” and “Code of Ethics” of the International Board of Lactation Consultants Examiners (IBCLE).

Quality Assurance

Because every mother/baby couple has the right to the best possible lactation consultant care, it is important to ensure this quality. A lactation consultant IBCLC who is a member of the NVL guarantees that she adheres to some important rules. General terms and conditions by the NVL, as well as a professional profile and privacy protocol, have been established. A lactation consultant practice adheres to these.

WHO Code of Conduct

The WHO code is officially called the ‘International Code of Marketing of Breast-milk Substitutes.’ It means that parents should be able to make a choice for their child’s nutrition without influence from commercial parties. Thanks to the WHO code, advertising for baby food under six months has been restricted in the Netherlands. The WHO code is more extensive than Dutch Food Law or European legislation. However, I do not only work with brands and products from companies that adhere to the WHO code. This is the reason I will not advertise for some brands for some.

The WHO code aims to:
• Protect and promote breastfeeding
• Ensure parents receive the right and sufficient information
• Ensure breast milk substitutes, when necessary, are used correctly
• Ensure guidelines for the sale and advertising of baby food are followed

NVL Complaints Procedure

Information

All complaints, preferably in writing, addressed to the complaints committee of the NVL, will be handled. Only after consultation between the care provider, the client, and possibly the complaints officer does not lead to a solution is it necessary to have a complaint in writing. This determines the start of the official handling period of the complaint. From that moment, the care provider must, within six weeks, resolve the complaint with the client. NVL Complaints Procedure.

Disputes Committee Complaints Portal Care

I am a member of the Complaints Portal Care and thus comply with the requirements of the WKKGZ. I have a complaints scheme and complaints officer (see above) and am affiliated with a recognized dispute resolution body.

Evaluation

I appreciate receiving feedback. I invite you to fill out the evaluation form. You can save this Word document on your computer and then email it as a PDF to info@babyenborstvoeding.nl.